Return Policy

We ensure there’s a strict quality control systems put in place which allows us to maintain a consistent high quality coffee in your cup. All coffee must meet these high standards or it will not be dispatched. Because of this, we do not accept returns on coffee. However, we really want you to be happy and satisfied with your purchase and if you experience any issues with your coffee or if there are errors in your order, please contact us at

Please note:

Estimated Transit time are provided by the freight carrier (USPS, FedEx, etc.), and are not guarantees. Periods of high volume often cause delays, that are out of our control. Joca Coffee Co. does not accept responsibility for transit delays.


All merchandise, apparel, and/or coffee equipment purchases have a 14 day return policy. If you are dissatisfied with your purchase and wanting a refund or exchange, please contact with your name, order number, date of purchase, which items, and reason for return. Please return the goods within 14 days.
Please note:

We will not cover the return shipping charges.
Original shipping charges are non-refundable.
All refunds for online purchases are processed through the online store to the bank account of the purchases.